Substance Abuse in the Hospitality Industry

In the hospitality industry, customer satisfaction and retention are crucial, and providing excellent customer service is key to achievement. In today's world, customers displeased with an establishment's quality of service can simply take their business elsewhere. consequently, industry workers who abuse alcohol and other drugs threaten their company's profitability in addition to the general safety of themselves, their coworkers and their patrons. By making the country's hotels, eating and drinking establishments and the A lot of businesses associated with their operations free of substance abuse, industry companies ensure increased profitability for their enterprises and further America's reputation as a welcoming destination for travelers on business or leisure.

A The United States government analysis revealed that the hospitality industry, which includes hotel/motel companies, eating and drinking places and those companies related to them and their operations, experiences some of the highest rates of alcohol and drug abuse.

Among workers in the hotel/motel sector:

• 9.3% admit to using illicit drugs during the past month
• 17% admit to using illicit drugs during the past year.
• Nearly 10% admit to heavy alcohol use.¹

Among workers at eating and drinking establishments:

• over 16% admit to using illicit drugs during the past month.
• 28% admit to using illicit drugs during the past year.
• over 15% admit to heavy alcohol use.²

Broken down by a few specific occupations, workers report substance abuse at the following levels:³

From large multinational corporations to small locally owned hotels, motels and restaurants, hospitality industry companies across the country are implementing drug-free workplace programs to ensure productive workforces and safe workplaces — company features that ultimately result in increased profitability and success

Workplace Substance Abuse Articles and information sheets:

• Article—Steps to a Drug-Free Workplace ()
• Article—Helping America’s Businesses Benefit from Being Drug Free ()
• information sheet—Drug-Free Workplace Programs Help Ensure Safe and Healthy Workplaces
• information sheet—Symptoms and Intervention Techniques (for supervisor audience)
• information sheet—General Workplace Impact (for general employment audience)
• information sheet—Construction Industry
• information sheet—General Services Industry
• information sheet—Health Care Industry
• information sheet—Hospitality Industry
• information sheet—High-Tech Industry
• information sheet—Manufacturing Industry
• information sheet—Retail Industry
• information sheet—Transportation Industry
• information sheet—Wholesale Industry
• Small Business How to address Workplace Substance Abuse

Information On the Dangers of Workplace Substance Abuse

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